JBC Computer Training Ltd
Enterprise Desktop Support Technician:
Module Profile: exam 70-685
You will learn how to support medium to very large computing environments that use Windows 7. These responsibilities include setting the strategic direction for the client computers, the supporting infrastructure, and the applications. Some previous IT experience or completion of other relevant modules is recommended before starting this module.
Certification
When you pass this exam, 70-685, you complete the requirements for the following certification:
MCTS: Enterprise Support Technician
This module counts towards the following certification(s) allowable for ELCAS:MCITP: Enterprise Desktop Support Technician 7
Topics
- Identifying Cause of and Resolving Desktop Application Issues
- Identifying Cause of and Resolving Networking Issues
- Managing and Maintaining Systems That Run Windows 7 Client
- Supporting Mobile Users
- Identifying Cause of and Resolving Security Issues
Notes
Before undertaking this module you need to have already completed module 70-680
This module is only available through Remote Access Learning (RAL).
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